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Privacy Policy

Committed to protecting your data with transparency and respect

Last updated: December 24, 2025. Introduction

At Alas Express Pro ("we", "our" or "the company"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our mobile application and website (collectively, the "Services").

By using our Services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 User-Provided Information

  • Registration data: name, email address, phone number, company name.

  • Profile data: profile picture, configuration preferences.

  • Service usage data: shipment information, addresses, delivery history.

2.2 Automatically Collected Information

  • Location data: with your consent, we collect GPS location data for real-time shipment tracking.

  • Device data: device model, operating system, unique identifiers.

  • Usage data: pages visited, features used, time of use.

  • Cookies and similar technologies: to enhance your experience and analyze service usage.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain and improve our Services.

  • Process and manage shipments and deliveries.

  • Provide real-time GPS tracking.

  • Send notifications about shipment status.

  • Communicate with you about updates, promotions and support.

  • Analyze usage to improve our products.

  • Comply with legal obligations.

  • Prevent fraud and ensure security.

4. Information Sharing

We may share your information with:

  • Service providers: companies that help us operate (hosting, analytics, payment processing).

  • Business partners: only with your explicit consent.

  • Legal authorities: when required by law or to protect our rights.

  • Drivers and recipients: information necessary to complete deliveries.

We do not sell your personal information to third parties.

5. Data Security

We implement technical and organizational security measures to protect your information, including:

  • SSL/TLS encryption for data transmission.

  • Secure storage on protected servers.

  • Restricted access to personal information.

  • Continuous security monitoring.

6. Your Rights

You have the right to:

  • Access: request a copy of your personal information.

  • Rectify: correct inaccurate information.

  • Delete: request deletion of your information.

  • Portability: receive your data in structured format.

  • Object: object to the processing of your data.

  • Withdraw consent: at any time for consent-based uses.

To exercise these rights, contact us at: soporte@alasexpressweb.com

7. Data Retention

We retain your personal information while you maintain an active account or as necessary to provide you with the Services. We may also retain information to comply with legal obligations, resolve disputes and enforce our agreements.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences.

  • Analyze site traffic.

  • Personalize content and advertisements.

  • Provide social media features.

You can configure your browser to reject cookies, although this may affect site functionality.

9. Third-Party Services

Our Services may contain links to third-party sites or integrations with services such as:

  • Google Analytics (analytics)

  • Google AdSense (advertising)

  • Firebase (authentication and database)

  • Map and geolocation providers

These third parties have their own privacy policies that we recommend you review.

10. Minors

Our Services are not directed to individuals under 18 years of age. We do not intentionally collect information from minors. If we discover that we have collected information from a minor, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. We recommend reviewing this policy periodically.

12. Contact

If you have questions about this Privacy Policy, you can contact us:

© 2024 Alas Express Pro.

All rights reserved.we will not be liable for any loss or damage of any nature.

Contact

Email:

phone

info@alasexpressweb.com

+54 9 11 3465-9651

© 2025. All rights reserved.